Technical Support

The Greeneville City School District IT Team is well-known for its commitment to high-quality customer service and support. Our award-winning team is made up of talented IT professionals who share a vision to utilize instructional and business technology tools in exemplary ways throughout the district. 
 
Your Instructional Technology team has partnered with best-in-class vendors to provide learning and support tools that make Instructional Technology work as it should.
 
During at home learning, if students need technical support contact 787-8016.  
 

Para traducción al español, por favor llame Jonathan Rodriquez at 423-787-8007.

 
How to receive assistance if something is not working
 
During at home learning, our support specialists are offering remote support.  Hours for support are 8:00 A.M. until 10:00 P.M. on weekdays.  Our support specialists will monitor the helpdesk queue during the weekend to provide support as needed. 
 
To receive assistance, please click the link below.  One of our support specialists will begin a session as quickly as possible.
 
 
How to change your password (staff only)
 
To maintain the security of your account, you may need to change your password during this time.
 
Instructions for changing your password are found at:  https://gcsvideo.gcschools.net/View.aspx?id=11500
Available resources for our students and staff
 
Launchpad:  https://launchpad.gcschools.net.  Launchpad is the hub of everything we do!  This resource allows students and staff to easily login to all of our resources!
 
Launchpad will work in Chrome and Firefox on student and teacher devices.  For Launchpad to be able to log a user into an application, a browser extension is required.  If you are using a personal device (PC or Mac), please see the following article to learn how to install the browser extension on your device:  https://support.classlink.com/hc/en-us/articles/360007230433-ClassLink-Downloads.  Instructions are under Section 1 - Browser Extensions.
 
If you are using a Chromebook, visit https://chrome.google.com/webstore/category/extensions and search for Classlink Launchpad.  Install the extension. 
 
A direct link to the extension is: https://chrome.google.com/webstore/detail/classlink-oneclick-extens/jgfbgkjjlonelmpenhpfeeljjlcgnkpe  (this link will work for Chromebooks and for PC's or Mac's running Chrome).
 
Canvashttps://gcschools.instructure.com.  Canvas is our Learning Management System.  Teachers are able to post their lessons in Canvas.  Students can complete their assignments anyplace they have an Internet connection.  The preferred login method (as with all of our learning apps) is Launchpad.  However, you may login with your complete email address and password.
 
GCSchools Videohttps://gcsvideo.gcschools.net.  This is our own video sharing platform.  Teachers are able to live stream lessons or activities.  Our school's morning news broadcasts are found here.  Teachers can also post videos of lessons or other material that is helpful to our students.