Employee Resource Portals » Employee Crisis Management

Employee Crisis Management

The physical and emotional health of our employees is of the utmost importance to us. We want our employees to know that we are here to support you if you are experiencing any personal issues and need assistance. We also want to provide various resources.  If you have any questions about the resources below, please reach out with any questions you may have or if you feel the need to talk with someone further.


Mariah Williams, MA, LPC-MHSP, NCC

School Mental Health Coordinator

williamsm3@gcschools.net or mwillia3@frontierhealth.org


Mariah is a licensed professional and board certified counselor and is willing to help you with mental health concerns. Just send her an email with your name, phone number, and a few times that you would be available to talk. She can also provide resources and referrals to others who can help if you need or want. Consulting with Mariah will be confidential and will not cost you anything.


Mariah utilizes a pattern-focused/Adlerian framework using trauma and multicultural lenses, and she is educated in other technique areas, including solution-focused and CBT/DBT. She is in the last year of her doctoral program in Counselor Education and Supervision.


If you are experiencing a crisis, call 911 or one of the numbers below.

Crisis hotline: 1.877.928.9062

Crisis hotline if you are impacted in any way by COVID: 1.833.434.2684



Optum Emotional Support Help Line

The Optum Emotional Support Help Line is available 24/7 to anyone in need, even if they are not enrolled in the state’s benefit plan. The help line 866-342-6892 is staffed by professionally trained mental health experts and free of charge



COVID-19 Emotional Support Line Now Available for Tennessee Educators

Phone Line to Provide Mental Health Support for Front-line Workers Extended to Educators


Nashville, TN—Today, the Tennessee Department of Education and the Tennessee Department of Mental Health and Substance Abuse Services (TDMHSAS), in partnership with several statewide organizations, announced the COVID-19 Emotional Support Line is now available for all Tennessee educators. 


The emotional support line provides free and confidential support from specially trained volunteer mental health professionals to callers experiencing increased anxiety and stress due to the national pandemic. The COVID-19 Emotional Support Line is available to call at 888-642-7886 from 6 a.m.- 10 p.m. CT/ 7 a.m.- 11 p.m. ET daily. 


"The COVID-19 pandemic has brought about significant challenges, anxiety and stressors for many, including those doing the work of educating our kids,” said Commissioner Penny Schwinn. “We are grateful to our partners at TDMHSAS for extending access to this resource to all Tennessee educators, who now can get critical supports from trained mental health professionals in a confidential setting.”    


Specially trained mental health professionals answer incoming calls from the line and provide emotional support through active listening, helping callers identify and address basic needs, and informing callers about tools for managing stress and strategies for self-care. 


In May, the COVID-19 Emotional Support Line was created by the Tennessee Department of Mental Health and Substance Abuse Services, along with the Mental Health Active Response Team (MHART), the Tennessee Association of Alcohol, Drug, and other Addictions Services (TAADAS), National Association of Social Workers-TN Chapter (NASW-TN), for healthcare workers and first responders who are on the front lines of the COVID-19 pandemic response. 


“When we created this Emotional Support Line with our partners back in May, it was intended for those working on the front lines of the pandemic working in health care and as first responders. Due to the outpouring of support as well as capacity, we are grateful to be able to announce this expansion to offer needed support to educators across the state of Tennessee,” said TDMHSAS Commissioner Marie Williams, LCSW. 


“We at MHART are so thankful to be able to be a part of facilitating the expansion of this Emotional Support Line to all teachers and educators across the state of Tennessee. The fact that 5 statewide organizations have come together in the span of just a few weeks to support this expansion is a testament to the goodwill of Tennesseans and to the desperate need for a service like this for educators who have been struggling during this pandemic now more than ever. We are committed to being there for our teachers because they are committed to being there for our kids in one of the noblest and oldest professions. The future of our state depends on their success,” said T.J. Stone, Executive Coordinator, MHART. 


The COVID-19 Emotional Support Line does not offer mental health treatment and is not intended to replace mental health crisis or suicide prevention services. The TDMHSAS Statewide Crisis Line is available at 855-274-7471 or by texting “TN” to 741-741. 


Learn more about the COVID-19 Emotional Support Line here.  


For additional information on the department’s COVID-19 and school reopening related resources, please visit https://www.tn.gov/education/health-and-safety/update-on-coronavirus/reopening-guidance.html. For Tennessee Department of Education media inquiries, contact   Edu.MediaInquiries@tn.gov.   

Employee Assistance Program: COVID-19 Information & Assistance
Employee Assistance Program 
(Provided through GCS Insurance Plans)

What is the EAP?

ParTNers EAP services are offered to all benefits eligible local education (K-12) employees who participate in any of the state's medical insurance plans, and their eligible family members have full access to both EAP and behavioral health services. COBRA participants are also eligible.

  • All services are confidential and available at no cost to employees and their dependents.
  • You can easily access services by calling Optum, our employee assistance and behavioral health provider at (855) 437-3486 — available 24 hours a day, 365 days a year.
  • You and your eligible dependents may use up to five, no cost counseling sessions per problem episode.


Preauthorization is required to utilize your EAP. Simply go to Here4TN.com or call (855) 437-3486 to obtain your preauthorization. If you prefer to access services over the phone, telephonic counseling is available as well as face-to-face appointments.


EAP services are offered at no cost to those individuals eligible to participate.  


Worried about Depression?

Take Charge at Work can help. Working with a coach over the phone, employees learn to manage symptoms of depression and stress in the workplace — so they can feel productive again. And it’s available at no additional cost to you as part of your Employee Assistance Program. Take the assessment today to find out if you qualify .


Click HERE to learn more about this free program.










Just a few of the many issues ParTNers EAP can help with:

  • Family or relationship issues
  • Feeling anxious or depressed
  • Dealing with addiction
  • Legal or financial issues 
  • Child and elder care
  • Difficulties and conflicts at work
  • Grief and loss
  • Work/life balance